Refund policy
Refund Policy
At NOOK LIVING, we are committed to providing our customers with quality products and excellent service. We understand that sometimes a product may arrive damaged or defective. To ensure a fair and transparent shopping experience, we have established the following refund policy.
Eligible Returns and Refunds
Refunds or returns will only be accepted under the following circumstance:
- Damaged or defective products upon delivery.If you receive a damaged or defective product, please contact us within the same day of delivery and provide clear pictures showing the issue. Our team will review your request and advise you on the next steps.
Non-Eligible Returns and Refunds
We cannot accept returns or issue refunds for the following reasons:
- You have changed your mind or no longer want the product.
- You have used the product and are unsatisfied with the results.
- You have not followed the care or usage instructions provided with the product.
How to Request a Refund or Return
To initiate a refund or return, please contact our customer service team within the same day of delivery, providing clear pictures of the damaged or defective product.
Our team will evaluate your request and provide instructions if the product qualifies for a return or refund.
Once the returned product has been received and inspected, eligible refunds will be issued to the original payment method, or an exchange will be arranged where applicable.
Refund Processing Time
Please allow up to 14 business days for the refund process to be completed, depending on your payment provider.
Contact Us
For any questions or concerns regarding this policy, please contact us:
Email: hello@dropc.net
Thank you for choosing NOOK LIVING. We appreciate your trust and look forward to serving you.